Being a Concierge is a privileged position, which requires innovative thinking and a very good book of contacts.
Monday 23rd
05.30hrs – alarm goes off, time for a shower and to sort out my life before starting to sort other people’s! Today’s agenda already includes a client dinner party to check final arrangements for, shopping for party bags, 6 private appointments to be made, a forgotten make up bag to recover from a spa trip over the weekend, and a new baby gift to be bought and shipped.
08.00hrs – calls and texts start coming in with any actions that have developed overnight. First team meeting of the day– quick review of the tasks and out the door by 8.30 for the 9am meeting with the client to discuss an event that she wants fully hosting.
09.50hrs – a client calls; she needs a mobile hairdresser with availability this weekend. Now is a good time to find a coffee shop! A couple of calls to hairdressers, the booking is made. Next, ring one of the client’s Au Pairs and make sure they are fully briefed on the diary for the week ahead. Sort as many calls and emails as possible.
11.30hrs – pick up some dry-cleaning on the way to the next client meeting – a last minute organised wedding for August. She confirms me for the morning of the bug day to ensure everyone gets to where they need to be; being a mum of 5 she doesn’t want any added hassles that arise on the day. Start emailing chauffeurs with requirements as I leave so I should get some quotes by close of play.
13.45hrs – team catch up over lunch. Diary and task list updated, emails and texts checked and any sit-down based tasks completed. We don’t sit down a lot so we have to make full use of this time!
15.00hrs – drop into a client’s house that is currently being renovated– all ok and running on schedule. Make a list of the fittings now required. Head to the shops for various client-shopping requirements. Have a bit of a tight deadline for the gift send today so make use of the gift wrapping facility in one of the shops.
16.30hrs – quick team catch up, a client has rung in with an emergency need for tonight. After a quick call to a clothes store, run and pick up a couple of dresses, then onto her house to collect accessories, before dropping everything at her office.
17.50hrs – home for dinner and family catch up time.
21.00hrs – Final couple of hours of the day are reserved for catching up on emails, chasing bits, planning and getting a head start on the next day, which will undoubtedly be busy!
23.00hrs – bed!
O.W. Concierge 